FAQ's

Contact the Campus Card Center at 870-972-2900 or email onecard@astate.edu. Business hours are Monday-Friday from 8am-5pm.

Current Students: Schedule confirmed for the upcoming term.

Orientation Students: Registration for an orientation session.

Employees: Current Payroll Action employment date

Instructions can be found at 

https://webapps.astate.edu/digitalid/index.htm

Instructions can be found at https://www.astate.edu/a/its/files/Duo-Documentation.pdf

Either method will successfully complete DUO authentication.

    From your device tap: Settings ⇒ General ⇒ Software Update

    If the iOS version listed is lower than the version listed in the chart above, you will need to update

    To update, from your device tap: Download ⇒Install ⇒ Passcode may be required.  Your device will display the estimated download time.

The Series # for your Apple Watch can be found on the back of the Watch

Note: The Series 0 Watch is not eligible for this program.

Instructions can be found at https://support.apple.com/en-us/HT204641

As long as you’re A-State enrollment for the upcoming term meets eligibility requirements, devices you have activated will remain current.

Yes, but we recommend the Remove Card option from the Apple Wallet 

From iPhone:

1.     Navigate to the Wallet app

2.     Tap (…) in the lower right corner of your card

3.     Scroll to the bottom and select Remove Card

4.     Eligible cardholders who have not exceeded their device limit can add their A-State Access back at any time

From Apple Watch:

1.     Navigate to the Watch app on your iPhone

2.     Scroll down and select Wallet & Apple Pay

3.     Tap on A-State Access

4.     Scroll to the bottom and select Remove Card

5.     Eligible cardholders who have not exceeded their device limit can add their A-State Access back at any time

From eAccounts:

1.     Open the eAccounts Mobile App on your iPhone

2.     Tap “Continue to Sign In” and login with your myCampus credentials

3.     Approve the DUO request 

4.     Click on your photo in the upper left corner

5.     Under “Campus ID” click the icon in the upper right corner of your A-State Access display

6.     Tap “Add or Remove Campus ID from Wallet” at the bottom of the back of your A-State Access display

7.     Select device(s) to remove from your card

8.     Tap on the “Remove” in the pop-up box

9.     Tap on the Remove Card notification at the top of the screen or go to the Apple Wallet and tap “Remove Card” displayed under the A-State OneCardAccess

10.     Tap “Remove” in the pop-up box and the card will be removed from your Apple Wallet

11.     If you meet required criteria, you can add your card back to this device at any time

On your iPhone, open My Watch app, tap Passcode, and make sure Wrist Detection is turned on.

Information can be found at https://support.apple.com/apple-id or https://support.apple.com/icloud

Yes, you will need to install the updated version of eAccounts.

From your device tap: App Store ⇒ Search and Select “eAccounts”

You can add to one iPhone and one Apple Watch.

We recommend you retain your physical card as back-up should you lose a device.

Instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472

Contact Campus Card Center at 870-972-2900  or onecard@astate.edu to notify us to deactivate the card in the Wallet for that device.  Be sure to specify whether the physical card, watch and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.

To reactivate a found device that was suspended you will need to go to the Campus Card Center Office during regular business hours as identity verification is required.

If you have available funds that are not displaying please contact the Campus Card Center at 870-972-2900 or email onecard@astate.edu. Business hours are Monday-Friday from 8am-5pm

Check to see if your device is in Airplane Mode or any other service disruption has occurred.  eAccounts will display your current account balance(s).

When Express Mode is on, double clicking the home button on an iPhone 8 and earlier and double clicking the side button on an iPhone X and later will not display your A-State OneCard in your stack of passes for security reasons.

No, but see next question below for access information.

On an iPhone 6 and 6 Plus, you can use it by double-clicking the Home button, then tapping your default payment card and selecting your student ID. Rest your finger on Touch ID to authenticate and hold the top of iPhone 6 or 6 Plus near the contactless reader.

Contact the Campus Card Center at 870-972-2900 or email onecard@astate.edu. Business hours are Monday-Friday from 8am-5pm. The A-State One Card Disclosure Statement can be found at http://www.astate.edu/a/student-accounts/files/express_dollars_dis_statement.pdf